FAQ's

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Payment methods  available is only COD  ( Cash On Delivery )  & COP ( Cash On Pick up )

WHEN WILL MY ORDER BE SHIPPED?

Most orders for in-stock items will ship out the day after the order is placed.

Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).

Orders shipped via J&T Express will not be ship on holidays observed by them such as the ones stated above.

HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?

Once your order leaves our warehouse, the shipping method you select determines how quickly the order will arrive on your doorstep.

Domestic (PH) shipping methods:

• Standard Shipping - Delivers within 1-2 weeks of shipping
• Special Shipping - When applicable, shipping times will be stated

The warehouse needs 1 to 5 business days for order processing. J&T Express does  not  count the day it receives shipping information as a business day, so for example, you can expect a J&T Express Next Day shipment to arrive 3 business days after the order was placed. Orders shipped via J&T Express might not be delivered on national holidays.

International shipping methods:

• We don't accept international orders as of now.

CAN MY ORDER BE DELIVERED ON THE WEEKEND?

Yes

HOW CAN I TRACK MY ORDER?

The tracking number associated with your order will be sent in your shipping confirmation text message. If you didn’t receive, or cannot find your shipping confirmation text message, please  contact us at our Facebook page ( http://m.me/Swissbeau ) and we will send you your tracking number directly.

Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order by messaging us at our Facebook page.
 

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please  contact us and let us know asap.

 

MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?

The shipping address for orders that are already on their way to you cannot be changed by our fulfillment center.

J&T Express is  not able to change the delivery address once the order has been shipped.

 

CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?

Please see our Refund, Return, and Exchange page. If you need to return an item or exchange it for a different size, just  contact us and let us know the reason,  and we’ll help right away. Items can be returned within 15 days of purchase for a refund or an exchange.

 

WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?

We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled. Our fulfillment center will also contact you to let you know that your order has been modified.

WILL I BE CHARGED A CUSTOMS FEE FOR MY ORDER?

99.9% of your orders are shipped within the Philippines so there is very less likely chance that you might need to pay for a customs fees.